Resume
Professional Experience
January 2024 – Present
IT Co-op Work Experience Student
Alberta Health Services
Edmonton, Alberta, Canada
Co-led a team of six in migration testing and quality assurance, ensuring precise and reliable SharePoint migration projects. Managed incidents, catalog tasks, and reports in ServiceNow, leading the investigation and delegation of related tickets. Identified advanced optimization methods, leveraging best practices and innovative solutions like PowerShell. Actively engaged with mentors and vendors, simplifying complex technical concepts for co-op students, and provided troubleshooting and analytical support to enhance system performance.
May 2023 – January 2024
Geek Squad Agent
Best Buy
Edmonton, Alberta, Canada
Provided expert advice on technology purchases, upgrades, and tailored solutions, including Windows setup and software installations. Additionally, trained customers to use technology effectively, teaching them how to use software and troubleshoot common issues.
October 2019 - July 2022
Senior Release Manager
Avaloq Philippines ROHQ
Makati City, Philippines
Provided support for release management tools (Avaloq Suite, ADAI, Integration Robot), release landscape (streams, branch, releases), and installation methods (bootstrapped, add-on). Ensured systems were delivered without validation issues or installation errors. Collaborated with project personnel for effective Avaloq Banking Suite project implementations.
August 2018 - October 2019
Release Engineer
Tagit
Makati City, Philippines
Successfully delivered application releases, server patches, change requests, and customizations using Jenkins and SVN, ensuring timely mobile application releases for nine clients.
January 2016 - August 2018
Senior System Engineer
FIS Global Solutions Inc.
Makati City, Philippines
Led a team of six, providing training and quality assurance to achieve and maintain excellent performance. Created over 20 knowledge-based articles for client and company-wide use and facilitated workshops and training sessions on new processes and application features. Delivered application releases, server patches, change requests, and customizations using Jenkins, manual processes, and Artifactory. Responded to application support escalations, troubleshooting technical issues, and resolving data or configuration problems.
October 2012 - January 2016
Software Engineering Analyst
Accenture Inc.
Quezon City, Philippines
Maintained production server health and supported release activities while designing and implementing test scenarios for User Acceptance and Functional Testing. Notably, developed an automation tool that saved 147.98 work hours, equivalent to USD 7,557.03.
Education
2022 - Present
Diploma - Digital Media & IT Co-Op
Northern Alberta Institute of Technology (NAIT)
Edmonton, Alberta, Canada
With a GPA of 3.9 and recognition as a Dean's List Honoree, I am on track to graduate in December 2024. My diploma studies in Canada have equipped me with a robust foundation in business analysis, sharpening my critical thinking, problem-solving, and analytical skills.
2008 - 2012
Bachelor of Science in Information Technology
FEU Institute of Technology
Manila, Philippines
Earning my Bachelor of Science in Information Technology has provided me with a robust skill set and extensive knowledge across multiple IT areas. I've gained proficiency in programming languages like Java, C++, and JavaScript, along with experience in web development using HTML and CSS. My education included in-depth learning in database management with SQL and systems analysis and design using SDLC methodologies and UML tools. Furthermore, I have built a solid foundation in networking, including understanding network architectures and protocols.
Certification
ITIL® Foundation Certificate in IT Service Management
Axelos
April 2018
Professional skillset
Business and Process Skills
Business Process Reengeneering
IT Service Management
Change Management
Workflow Analysis
Incident Management
Requirements Gathering
Stakeholder Collaboration
Client Management
Waterfall Methodology
Agile Methodology
Project Management
Knowledge Management
Technical Skills
Microsoft Office and 365
PowerBI
PowerApps
Servicenow
HTML/CSS
C#
SQL
Unix
PowerShell
Soft Skills
Excellent Communication
Attention to detail
Time Management
Innovative Problem-Solving
Critical Thinking
Thorough Organization